Last updated: August 2026
5.1 No Returns for Hygiene Reasons
Due to the nature of our products, which are consumable and/or intended for personal use, we do not accept returns or exchanges once an order has been delivered, for hygiene and public-health reasons. This applies whether or not the packaging has been opened.
5.2 Exceptions
This policy does not affect your statutory rights. A refund or replacement will be considered only in the following cases:
- The product received is materially different from the one ordered.
- The product arrived damaged or defective due to a fault in packaging or handling prior to delivery.
- The order was lost in transit and confirmed as such by the courier.
5.3 How to Report an Issue
To report a damaged, incorrect, or missing order, contact us at [email protected] within 48 hours of delivery, including your order number and, where applicable, photographic evidence of the issue.
5.4 Order Cancellation
Orders may be cancelled free of charge only before they have been dispatched. Once an order has been shipped, it can no longer be cancelled and is subject to the policy above.
5.5 Refund Method
Where a refund is approved, it will be issued to the original payment method used for the order, within a reasonable timeframe.
